Reached out to customer service via email (since that’s the only option you have) no one has gotten back to me. So I sent a second message, 20 days later still nothing. As long as they get your money they don’t seem to care about any questions/concerns that have about my order. If it wasn’t purchased as a gift it would most definitely be returned. I have made 3 purchases with this company and there as been issues with each purchase. This will be my last!